Privacy Policy

Centre for Integrative Health is committed to protecting the privacy of all those whom engage with our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all entities operating under Centre for Integrative Health.

Information We Collect

We collect personal information necessary for our operations, which may include:

  • General Identification Details – Name, contact details, demographic, and professional information.
  • Health Information – Data relevant to providing psychological services, collected with your consent.
  • Website Usage Data – Information collected via cookies and other tracking technologies, such as browser type, IP address, and operating system.

This information is collected directly from individuals or from third parties as required and permitted by law. We do not routinely collect personally identifiable information through our website unless explicitly provided by users.

How We Use and Share Personal Information

We collect and process personal information to:

  • Deliver psychological services and educational training.
  • Enhance and improve service offerings.
  • Communicate with individuals regarding services, programs, or events.
  • Operate our website and online platforms.
  • Facilitate networking and collaboration (with prior consent).
  • Comply with legal obligations.

We may also disclose personal information to:

  • Employees, contractors, and service providers involved in delivering our services.
  • Government agencies, regulators, or professional bodies when required by law.
  • Secure third-party platforms for collaboration and service facilitation.

We ensure that any third party receiving personal information adheres to privacy laws and security best practices.

Data Security & Retention

We implement reasonable security measures to protect personal information from unauthorized access, loss, misuse, or alteration. However, no electronic data transmission or storage system is entirely secure. We retain personal data only for as long as required:

  • Client Records: Retained for seven (7) years after the last service date, or longer if legally mandated.
  • Student Records: Maintained for the duration of the program and an additional 18 months for reporting, with select records retained for up to five (5) years.
  • Website Data: Retained for up to 26 months for analytical purposes.

Data Breach Notification

In the event of a security breach compromising personal information, we will investigate promptly and notify affected individuals and authorities as required under relevant privacy laws. We will also take necessary measures to mitigate potential harm and enhance security.

Handling Sensitive Information

For particularly sensitive data, such as health-related information, we enforce additional safeguards, including encryption, restricted access, and periodic security audits.

Cookies and Website Tracking

We use cookies and similar technologies to improve user experience, analyze website performance, and personalize content. Users may adjust browser settings to manage cookie preferences.

Accessing and Updating Personal Information

Individuals have the right to access and correct their personal information held by us. Requests for updates or modifications can be submitted to our Privacy Officer using the contact details below.

Overseas Data Transfers

Some personal information may be stored or processed by service providers located outside Australia. In such cases, we ensure these providers uphold privacy protections consistent with Australian law.

Use of Anonymized Data

We may de-identify personal data for research, statistical analysis, or service improvements. Such anonymized information is not subject to the restrictions of this Privacy Policy.

Right to Erasure

You may request the deletion of your personal information, subject to legal and regulatory obligations. To exercise this right, please contact our Privacy Officer.

Changes to This Policy

We may revise this Privacy Policy periodically. The latest version will be available on our website, and material changes will be communicated accordingly.

Contact Information

If you have questions or concerns about this Privacy Policy, please contact our Privacy Officer:

Privacy Officer Contact Details

By using our services or accessing our website, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.