Frequently Asked Questions
If you're a new client looking for support from CFIH, please book in for a free, no-obligation intake call with one of our intake officers.
The call is a distraction-free opportunity for us to tell you about us and what we do, to answer your questions, and to learn a bit about you to support us in determining whether we're the right place for you at this current point in time.
Yes, we require your GP to complete our referral form prior to booking your initial assessment with us.
You may be eligible for a Medicare rebate with any one of our practitioners under a GP management plan.
In order to determine your eligibility, please speak to your GP or one of our intake officers during your initial intake call.
Both our Brisbane and Sunshine Coast clinics are opened from 8.30am til 5pm Monday to Thursday (with appointments available from 9.30am) and Fridays from 8.30am til 3pm.
In order to manage our waiting lists and to ensure others seeking treatments are able to access our services in a timely manner, we do have a strict cancellation and rebooking process.
If you are looking to cancel/reschedule your appointment, we require more than 2 business days' notice to do so without a penalty.
If you’re looking to cancel an appointment with less than 2 business days’ notice, you will be charged a $100 administration fee. If you’re looking to cancel an appointment that is less than 1 business days’ notice, you will be charged the full fee.
For more information, please refer to our cancellation policy.
In order to ensure that clients achieve the best possible outcomes, we ask that clients attend all sessions in person except in the case of COVID related circumstances or other exceptional circumstances preventing you from attending in person.
Please note, we do not offer initial assessments via telehealth under any circumstances.
If you are a current client who is facing exceptional circumstances and would like to request your upcoming appointment be via telehealth, please review our telehealth policy before sending us a telehealth request here.
Anything you say to a medical or health practitioner is confidential, and there are strict penalties for practitioners found to have breached this duty.
However, this confidentiality is not absolute, and there are a number of specific situations in which confidentiality can be breached by the psychologist. These include:
- Immediate threat of harm to self or others.
- Court Subpoena
- Insurance companies can request information regarding your treatment, this information will only be provided with your written consent.
- Supervision / Second opinion – Under national law, registered psychologists are required to seek supervision from a colleague approximately once a month to discuss their practice. It is possible that some aspects of your treatment will be discussed with another psychologist.