Frequently Asked Questions

What hours are your offices open?

Our reception is available the following hours:

Monday 9.30am – 5.30pm;
Tuesday 8.30am – 5.30pm;
Wednesday 8.30am – 5.30pm
Thursday 8.30am – 7pm
Friday 8.30am – 5.30pm
*Practitioners may see clients outside these hours by appointment.

Do I need a referral?

No, you can self-refer to CFIH. However, Medicare rebates are only available with a referral from a General Practitioner (GP) or Psychiatrist.

If I have a referral addressed to another practice, can I use it at CFIH?

If you have a generically addressed referral (for example, “Dear Psychologist”) then yes, you can use it with our psychologists at CFIH. If however, the referral is addressed to a specific practitioner at another practice, you are unable to use it at CFIH. In this instance, you will need to ask your GP to write you another referral that is addressed to CFIH.

Are your services covered by private health insurers?

Yes, psychology, dietetic, and exercise physiology services are covered by most private health insurers, provided you have appropriate ancillary cover. We have HICAPS available at our practice so that you can claim your private health rebate on the spot and only pay the gap amount between our fee and your private health fund rebate.

As rebate amounts differ among the various private health insurers, please call your private health insurer if you would like to know the exact rebate amount you will receive for our services.

Is there a cost involved?

Given CFIH is private, specialist service (not publicly funded), there are out-of-pocket expenses involved.

The out-of-pocket expense depends on the type of referral provided by the GP (i.e., Mental Health Care Plan, Chronic Disease Management Plan). On average, most clients are out-of-pocket approximately $80.00 per session.

If you are experiencing financial hardship and hold a current concession card, we may be able to assist with a reduced fee. Please speak to our practice manager about what reduced fee options are available to you.

How many sessions will I need to come for?

This is a difficult question to answer as it depends on the length and severity of the concern as well as the individual. Research suggests that those with an eating disorder will require 20 to 40 sessions over a 12- to 18-month period to achieve full recovery. Less chronic and complex concerns can be effectively addressed in far fewer session.

Am I eligible for this service?

Unless you meet criteria for medical and/or psychiatric admission (in which case, you will be referred on to the nearest emergency department), there is no eligibility criteria for accessing our services.

Will I have to wait?

In an effort to ensure clients receive appropriate treatment in a timely manner, CFIH endeavours to manage wait times to ensure clients are seen within 7 days from the initial contact.

How do I get there?

CFIH’s Brisbane clinic is located at 169 Kelvin Grove Road, Kelvin Grove. Several bus routes operate along Kelvin Grove Road, and stop within a minute's walk of the clinic. The nearest bus stops are numbers 12 and 13, inbound and outbound. To plan your journey, click here for the Brisbane Translink website.

There is parking available at the clinic for up to 7 cars. There is also on-street parking (2 hours) in the surrounding streets of Red Hill and Kelvin Grove. There is paid parking at Kelvin Grove Urban Village, less than a 500 metre walk away.

CFIH’s Sunshine Coast Clinic is located at 4a/8 Point Cartwright Drive, Buddina, Sunshine Coast. Plenty of on-street parking is available. There is also free parking in the public carpark situated across the road at both the Buddina shopping centre and the beach.

Do you provide Skype/telephone counselling?

Yes we do provide these services. However, this would occur under certain circumstances. In order to determine whether or not phone/skype counselling is within your best interests, our intake team will conduct as assessment with you over the phone.

Who can I talk to during a crisis or outside business hours?

Centre for Integrative Health is not a crisis service. We are unable to provide immediate support outside of our business hours.

In the event of a crisis or emergency, you can call the practice to see if your practitioner has an available appointment for you. If this is not possible or you are calling outside our operating hours, we suggest that you seek support through the following:
• Call your local GP for an appointment.
• Go to your nearest hospital Emergency department.
• Call the Butterfly Foundation: 1800 33 46 73
• Call Lifeline on 13 11 14
• Call the Kids Helpline on 1800 551 800

Is my information kept confidential?

Anything you say to our practitioners is kept confidential. There are strict penalties for practitioners found to have breached this duty. However, there are a number of specific situations in which confidentiality may be breached by a practitioner. These include:

  • When there is an immediate threat of harm to yourself or others or
  • If your information is subpoenaed by the Court.

You can find a full copy of our privacy policy here.